Read the tips for return before placing your return

• Read our terms and conditions, as returns must be in accordance with these.
• Include the order number in the return package for faster processing; e.g. you can print your order confirmation or write it on a piece of paper.
• Please only use tape on top of the original tape to not ruin the original packaging.
• Place return labels on top of the original shipping label.
• Do not write on the original packaging.
• Please include all parts when returning a product, including screws, wires, warranty certificate, assembly instructions, etc.
• Pack your return products safely in their original packaging so that the products are in the same original condition as when they were delivered to you.
• If you have received your product on a pallet, please also return it to AndLight on a pallet.
• If you arrange the return shipping yourself, remember to include delivery to a private address. We do not pick up packages delivered to parcel shops.
• If you arrange the return shipping yourself, please keep your receipt and tracking number so you can track the return package.
• If your received goods are defective or in other ways insufficient, please contact our claim support as soon as possible at claim@andlight.dk with photo documentation and order number.