If you are not home at the time of delivery of your package, the courier company will contact you with further information. In some cases, the courier may attempt another delivery on a different day.

You will be contacted, either via email or phone, with further information on how to retrieve your package. If you have any questions or need assistance, feel free to contact our customer service.

If you are not home at the time of delivery, the courier will contact you with further instructions. In some cases, they may attempt delivery again on another day.

You will usually receive an email or phone notification with details on how to retrieve your package. If needed, you can also contact our customer service for assistance.

If your parcel was delivered to a parcel shop, it is typically held there for 7–14 days, depending on the courier. The exact timeframe will be provided in the courier’s delivery notification. For more details, please contact the courier directly.

If the package is not collected within this period, it will be returned to AndLight. Once we receive it, we will contact you to arrange reshipment or cancellation.