You can register your return via our returns portal. Here, you can order a return label and see the price of the return shipment. 

It is not mandatory to use our return label, but we recommend it. If problems occur during transport, we can only help you if you have used our label, as the sender is responsible for the return. 

When sending your order back 

1. Pack the product securely in the original packaging. 

2. Include all parts of the product, including screws, cables, warranty certificate and assembly instructions. 

3. Place your order number inside the package, for example on a copy of the order confirmation, if you are not using our return label. 

4. Place the return label on top of the original shipping label. 

5. Only apply tape on top of the existing tape. Use clear tape or tape in the same colour as the tape originally used on the packaging. 

6. Do not write directly on the original packaging. 

7. Keep your receipt and tracking number. 

If the packaging is damaged because it is taped or packaged in a manner other than described above, we reserve the right to reject the return. 

If you received the item on a pallet, it must also be returned on a pallet. 

If you arrange the return yourself 

Send the package directly to: 

Royal Design Group AB
Returavdelningen, Gate 1
Porfyrvägen 2
38237 Nybro
Sweden 

Choose delivery directly to the warehouse address. We do not accept packages sent to a parcel shop or by cash on delivery. 

When you arrange the return shipment yourself, you are responsible for the package until it has been received at our warehouse. 

Is the item damaged or defective? 

Damaged or defective items must not be registered as a standard return. Register your claim directly via our claims form. Remember to provide your order number and attach photos of the item and the packaging.