When you shop at AndLight, you of course have a 24-month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation. This, of course, requires that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.

Complaints must be made within a reasonable time after you have discovered the defect in the item. If a complaint is made within two months after the defect is discovered, the complaint will always be timely.

If you want to make a complaint about your product, do the following:

• Use our complaint form to inform us about the problem. You can find it here.
• Await assessment from our Claims Manager who will inform you of the further process.
• If or when the claim is approved, you will receive the compensation as agreed.