If possible, before signing for the package at your home, we ask you to check the packaging for potential damage. After this, receive the package, open the package, and make sure the products are intact.

If your luck runs out and there is not only damage on the package but also the product is damaged, contact AndLight right away and inform us about it. Please have your order number ready, and remember to save all the wrapping/packaging for damage documentation.

Contact us by email at: claim@andlight.dk .

Important: Please note that notification of damage has to be reported within 24 hours of reception in order to make sure the carrier does not reject the case. Unfortunately, it may be difficult for us to assist if the damage is not reported within this timeframe.

Unless otherwise agreed, the goods are dispatched at DAP Incoterms 2010 terms.